I missed out on the pre-order! Will they be for sale in your shop?
Yes! After all pre-orders are sent out, items will be available on the website (rainbowspaceunicorn.com). We recommend signing up to our email list to ensure you get the notification when they go live - estimated to be late August / Early September 2024.
Last updated: July 07, 2024 21:42
When will I receive my items?
We estimate that items will be sent out in August 2024. You should receive a tracking email from Australia Post when your order is dispatched. Australian orders usually arrive within 5 days, and international orders within 3-4 weeks for major countries and up to 6 weeks for more remote countries. Any updates to the schedule will be posted via Kickstarter.
Last updated: July 07, 2024 21:44
Help! There's a problem with my order.
In our experience, less than 5% of our orders / items have any issues. But if this has happened to you, please contact us at [email protected] within 30 days. Attaching pictures (if applicable) is very helpful. We should get back to you within a few days.
Last updated: July 07, 2024 21:47
Current Estimated Shipping Date: August 2024
Fulfilment is planned for August 2024 - You should receive an email from Australia Post with your tracking information.
Last Updated At: 07/07/24What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.